FASCIAL STRETCH THERAPY

Clinic Policies

Appointment Reservations

Appointment times are reserved specifically for you. We kindly ask that any cancellations or appointment changes be made as early as possible to allow us to accommodate other clients seeking care.

Cancellation & Rescheduling

Appointments cancelled or rescheduled within 48 hours of the appointment time may be subject to a late cancellation fee charged to the card on file.

First-time late cancellations may be subject to a fee of 50% of the appointment cost
Subsequent late cancellations or missed appointments may be subject to the full appointment fee
In the case of late cancellation, if the patient can fill the appointment time via substitution with a friend, family member, or other, no late cancellation penalty will be charged. Please contact the clinic in advance if possible.

If you need to make changes to your appointment, we ask that you do so through your Jane account or by contacting the clinic directly as soon as possible.

Missed Appointments

Missed appointments without notice significantly impact practitioner availability and other clients seeking care.

Clients who do not attend their scheduled appointment will be charged the full fee of the appointment booked to the card on file. Please note that insurance providers will not cover missed appointment or late cancellation fees. Any remaining balance is the responsibility of the client.

Appointment Reminders

As a courtesy, appointment reminders are sent 5 days before your appointment as well as again 24 hours prior. Clients are automatically opted into these email reminders and may choose to opt out at any time through their Jane account settings.

Clients may also choose to opt into an additional 2-hour text reminder prior to their appointment.

Reminder emails and texts are provided as a convenience, and clients remain responsible for managing and attending their scheduled appointments.

Card on File

A valid credit card is required to reserve appointments at Recharge Health. Cards on file are securely encrypted and stored through Jane App’s payment processing system.

For appointments booked over the phone, clients may either provide their credit card information at the time of booking or add a card to their online Jane account within 24 hours of scheduling the appointment. Appointments may be cancelled if a valid card has not been added within this timeframe.

Late Arrivals

Please arrive on time for your appointment to ensure you receive your full treatment time.

New clients who have not completed their health history forms online prior to their appointment will be required to do so before treatment begins. Please note that your appointment time includes intake, assessment, treatment, and any applicable homecare recommendations provided by your practitioner.

If you arrive late, treatment will be provided within the remaining scheduled appointment time in order to avoid impacting subsequent appointments.

Clients who arrive more than 15 minutes late without notifying the clinic in advance will be considered a missed appointment and the applicable missed appointment fee will be charged to the card on file.

Payment & Insurance

Payment is due at the time of service.

While we may be able to direct bill to your insurance provider, any remaining balance including: balances not covered, instances where direct billing is unavailable, or outstanding late cancellation or missed appointment fees, remains the responsibility of the client.

Receipts for insurance reimbursement will be provided following your appointment where applicable.

Payment Methods

For the safety and convenience of our clients and practitioners, Recharge Health does not accept cash payments.

We accept debit, credit, and other electronic forms of payment. Payment is due at the time of service unless otherwise arranged in advance.

A valid credit card is required to reserve appointments and may be used for outstanding balances, late cancellation fees, or missed appointment fees in accordance with our clinic policies.